Free private pilot now open
Turn your pile of letters and emails into a clear, evidence-backed complaint.
FirinnVault turns your own emails, letters and PDFs into a complaint letter, a timeline and an evidence pack. Facts in your letter are linked to exact quotes from your documents, checked word for word, and your names never leave your device.
- Complaint letterWord and PDF
- Timelinedated and sourced
- Evidence packPDF
- Evidence indexExcel
Free private pilot · No documents needed · No sign-up form, mailing list or tracking · Your email comes straight to us.
Your letter
On 22 April 2025 the council cancelled my support, saying it had not received my evidence. On 6 May a council officer wrote that they could see my email of 3 March, but not the attachment. E12
I am asking for my support to be reinstated from 10 March 2025…
E12 Council email · 6 May 2025, 10:05
“I can see your email of 3 March 2025 on our system, but I cannot see an attachment linked to it.”
Found word for word in your document
Four steps, in your browser
Add documents
Add your emails, letters and PDFs. Your files stay on your device, encrypted. They are never uploaded.
Hide names
Names and details are swapped for codes on your device. You check the list, then three checks make sure none are left.
Your letter
The AI writes from the coded text, a separate AI check reviews it, and it is improved. You check each line beside its source, then sign it.
Get your pack
Download your letter, the evidence pack (PDF) and the evidence index (Excel). You send it yourself.
About 4 minutes from adding documents to download, timed on a made-up case. Your letter starts to appear within seconds.
Your names stay on your device
Names, addresses and reference numbers become codes before anything leaves your browser. The AI only ever gets the coded version. Your real names go back in on your device.
What you see
Dear Mr Ellery,
Thank you for your email. I can see your email of 3 March 2025 on our system, but I cannot see an attachment linked to it.
Kind regards,
Priya Nandakumar
What the AI sees
Dear Mr PERSON_1,
Thank you for your email. I can see your email of 3 March 2025 on our system, but I cannot see an attachment linked to it.
Kind regards,
PERSON_2
- Your names are all gone. Every name on your list has been swapped for its code.
- No names were missed. A second sweep of the coded text finds nothing new.
- No contact details or numbers. No email addresses, phone numbers, postcodes or long reference numbers are left.
Your files never leave your device. Only the coded text is sent, to write your letter.
Free during the pilot
When it launches, founding prices start from £29 for one case: a one-off payment, no subscription. Not on sale yet.
Questions people ask
What can I use it for?
Complaints to an organisation such as a council, landlord, employer or public body: your first complaint, a stage 2 review, or a complaint to the ombudsman. You need your emails, letters or PDFs about it.
It isn’t built yet for challenging a benefits decision (such as PIP or Adult Disability Payment), or for appeals and tribunals. For those, Citizens Advice can help for free. Family court matters are out of scope.
Is this legal advice?
No. FirinnVault is a tool to help you write your own complaint from your own documents. It isn’t legal advice, and it never tells you who is right or how likely you are to get what you ask for.
If you need advice, or your matter has a deadline (for example a tribunal time limit), contact Citizens Advice, ACAS or a solicitor. Don’t rely on FirinnVault to meet a deadline.
How private is it, if it uses AI?
Your files stay on your device, encrypted in your browser. They are never uploaded to us. Before any AI sees the text, names, addresses and reference numbers are swapped for codes like PERSON_1, on your device. You check the list, and three checks run before anything is sent.
Only the coded text is sent. The list that turns the codes back into names never leaves your device.
What if the AI gets a fact wrong?
Facts in your letter are linked to exact quotes from your documents, and each quote is checked word for word against the original. A separate AI check reads the letter, and it is improved if anything needs fixing. Lines that go further than the source are flagged for you.
Then you check each line beside its source. You can change it or leave it out. Nothing is final until you sign it. Like any software, it can make mistakes, so please read everything before you send it.
Who can join the pilot?
Anyone in the UK with a complaint against an organisation, such as a council, landlord or employer, who would like to try FirinnVault for free. You start with a made-up example case, so you don’t need to share any documents. Email us at hello@firinnvault.com.
Try it free in the private pilot
Email hello@firinnvault.com with two sentences: who your complaint is against (for example a council, landlord or employer) and what stage you’re at. Please don’t attach any documents.